Refund policy
At ButterBloom, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we're here to help.
1. Return Eligibility
You may request a return if:
- You received a damaged or defective product.
- You received the wrong product.
- The product received is significantly different from the product description.
- The product meets our other applicable return conditions.
To be eligible for a return, the product should generally be unused, in its original condition, and returned with its original packaging, tags, accessories, and other included items, where applicable.
Some products may have additional return conditions listed on their product page.
2. Return Timeframe
Return requests must be submitted within [2 DAYS] of receiving your order.
To request a return, contact us at vjayasargam@gmail.com and provide:
- Your order number
- Reason for the return
- Photos/videos of the product, where applicable
- Any other information we may reasonably require to assess the request
Requests submitted after [2 DAYS] may not be accepted unless required by applicable law.
3. Damaged, Defective, or Incorrect Products
Please inspect your order when it arrives.
If your product is damaged, defective, or incorrect, contact us at vjayasargam@gmail.com within 48 hours of delivery.
For damaged packages or products, we may ask you to provide clear photographs or an unboxing video showing the condition of the package and product.
After reviewing your request, we may offer:
- A replacement
- An exchange
- A refund
- Another appropriate solution, depending on the circumstances
You should not return a damaged or defective product unless we provide return instructions.
4. Refund Process
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be processed within 7 days.
Non-Returnable Items
- used or damaged product
- Products market as non-returnable
- Electronic products
The refund will generally be issued to the original payment method, where possible.
Depending on your bank, payment provider, or other financial institution, it may take additional time for the refunded amount to appear in your account.
5. Exchanges
We offer exchanges for Eligible product subject to product availability.
If the replacement product is unavailable, we may offer a refund or another suitable resolution.
To request an exchange, contact 7858910516 within 2 days of receiving your order.
6. Return Shipping Costs
For damaged, defective, or incorrect products:
ButterBloom will reimburse reasonable return shipping cost subject to verification.
For other eligible returns:
Return shipping costs will be coverd by ButterBloom
Original shipping charges are refundable except where otherwise required by applicable law.
7. Items Returned Without Approval
Please contact us before sending any product back.
Returns sent without contacting us first may cause delays in processing your request and may not be accepted.
9. Refunds for Lost or Undelivered Orders
If your order is lost during shipping or is not delivered, please contact us at 7858910516.
We will work with the relevant delivery partner to investigate the shipment and determine the appropriate resolution.
10. Cancellation of Orders
Orders may be cancelled before they are shipped by contacting us at 7858910516
Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return procedure.
11. Contact Us
For return, exchange, or refund questions, please contact:
ButterBloom
Email: vjayasargam@gmail.com
WhatsApp/Phone: 7858910516
Support Hours: 24/7
Please include your order number in your message so we can assist you more quickly.