Terms of service

Last Updated: 08 september 2026

Welcome to ButterBloom. These Terms of Service (“Terms”) govern your access to and use of our website https://butterbloom.online/, including the purchase of products through our online store.

By accessing or using our website, placing an order, or purchasing any product from us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, where applicable.

1. GENERAL TERMS

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to provide accurate and complete information when placing an order or creating an account.

We reserve the right to refuse service, cancel accounts, or cancel transactions where reasonably necessary, including in cases of suspected fraud, misuse, or violation of these Terms.

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2. ACCOUNT TERMS

Some features of our website may require you to create an account.

When creating an account, you agree to:

• Provide accurate and current information;
  
• Keep your account information updated;
  
• Maintain the confidentiality of your login credentials;
  
• Notify us promptly if you suspect unauthorized access to your account; and
  
• Accept responsibility for activities carried out through your account, to the
• extent permitted by applicable law.
  
• You must not use another person's account without authorization.
  

We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms.

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3. PRODUCTS AND PRODUCT DESCRIPTIONS

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, and other information displayed on our website are accurate.

However, minor differences may occur due to:

• Screen or device settings;
  
• Lighting and photography;
  
• Manufacturing variations;
  
• Product batches; or
  
• Reasonable changes made by manufacturers or suppliers.
  

We do not guarantee that the colour or appearance displayed on your device will exactly match the physical product.

Where a product has specific instructions, limitations, or safety information, customers should review and follow those instructions before use.

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4. PRICING AND PAYMENT

All prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Prices may include or exclude applicable taxes, shipping charges, or other fees as indicated during checkout.

We reserve the right to change product prices at any time. However, changes made after an order has been accepted will not normally affect the price of that accepted order, except where required or permitted by applicable law.

Payment

We may accept payment through third-party payment providers such as:
[PAYMENT PROVIDER(S)]

Available payment methods may include:

• Credit/debit cards
  
• UPI
  
• Net banking
  
• Wallets
  
• Other payment methods displayed at checkout
  

Your payment may be processed by the applicable payment provider according to its own terms and privacy practices.

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5. ORDER PLACEMENT AND ACCEPTANCE

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or refuse an order in circumstances including:
Product unavailability;

• Pricing or listing errors;
  
• Incorrect product information;
  
• Payment failure;
  
• Suspected fraudulent or unauthorized activity;
  
• Delivery restrictions;
  
• Duplicate or unusually large orders; or
  
• Violation of these Terms.
  

If we cancel an order for which payment has already been received, we will initiate an applicable refund through the relevant payment method, subject to applicable law and payment-provider processes.

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6. SHIPPING AND DELIVERY

We aim to dispatch orders within 4 to 7 business days after successful order confirmation, unless otherwise stated on the product page or during checkout.

Estimated delivery time may vary depending on:

• Delivery location;
  
• Courier availability;
  
• Product availability;
  
• Weather conditions;
  
• Public holidays;
  
• Operational disruptions; or
  
• Other circumstances outside our reasonable control.
  

Estimated Delivery Time

Typical delivery time: 4 to 7 business days
These are estimates and are not guaranteed delivery dates unless expressly stated otherwise.

Once an order has been handed over to the delivery partner, delays caused by the courier or circumstances beyond our reasonable control may occur.

You are responsible for providing a complete and accurate shipping address and contact information.

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7. SHIPPING ADDRESS AND DELIVERY ATTEMPTS

Customers should ensure that the shipping address, phone number, and other delivery information provided during checkout are accurate.

We may not be responsible for delays, failed deliveries, or additional costs resulting from:

• Incorrect addresses;
  
• Incomplete addresses;
  
• Incorrect contact information;
  
• Customer unavailability;
  
• Repeated failed delivery attempts; or
  
• Refusal to accept a shipment.
  
• Where applicable, additional shipping charges may apply for re-delivery.
  

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8. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, cancellations, and refunds are governed by our Return & Refund Policy.

Before purchasing, customers should review that policy for information regarding:

• Eligible products;
  
• Return timeframes;
  
• Damaged or defective products;
  
• Exchange conditions;
  
• Non-returnable products;
  
• Refund processing; and
  
• Return shipping requirements.
  

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable Indian law.

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9. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at 7858910516 within 3 days of delivery.

We may request photographs, videos, packaging information, order details, or other reasonable evidence to assess the issue.

After reviewing the claim, we may provide an appropriate remedy, which may include:

• Replacement;
  
• Exchange;
  
• Refund; or
  
• Another remedy available under applicable law.
  

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10. PROHIBITED USES

You agree not to use our website or services for unlawful or unauthorized purposes.

You must not:

• Violate any applicable law or regulation;
  
• Attempt to gain unauthorized access to our website or systems;
  
• Introduce viruses, malware, or harmful code;
  
• Interfere with the operation or security of the website;
  
• Use automated systems to scrape or collect website information without authorization;
  
• Attempt to obtain another customer's personal information;
  
• Engage in fraudulent transactions;
  
• Misuse discount codes or promotional offers;
  
• Impersonate another person or business;
  
• Copy, reproduce, or commercially exploit our content without permission; or
  
• Use our website in a manner that may harm our business, customers, service providers, or website.
  

We reserve the right to restrict or terminate access where we reasonably believe prohibited activity has occurred.

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11. INTELLECTUAL PROPERTY

Unless otherwise stated, all content available on our website—including:

• Logos;
  
• Brand names;
  
• Product images;
  
• Photographs;
  
• Graphics;
  
• Website design;
  
• Text;
  
• Product descriptions;
  
• Videos; and
  
• Other original content
  

is owned by or licensed to ButterBloom and may be protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our content without prior written permission, except where permitted by law.

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12. USER REVIEWS AND CONTENT

If you submit reviews, photographs, comments, testimonials, or other content to us, you represent that:

• You have the right to submit the content;
  
• The content does not unlawfully infringe another person's rights;
  
• The content is not fraudulent or misleading; and
  
• The content does not contain unlawful, abusive, defamatory, or harmful material.

By submitting content, you grant ButterBloom permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

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13. THIRD-PARTY SERVICES AND LINKS

Our website may use third-party services for functions such as:

Payments;
Shipping;
Analytics;
Marketing;
Customer support; and
Website functionality.

Third-party services may have their own terms and privacy policies.

Our website may also contain links to third-party websites. We are not responsible for the content, availability, security, or practices of third-party websites.

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14. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ButterBloom will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products.

This may include losses arising from:

• Website interruptions;
  
• Delivery delays beyond our reasonable control;
  
• Temporary unavailability of products;
  
• Third-party service failures;
  
• Unauthorized access caused by circumstances beyond our reasonable control; 
  
• Events outside our reasonable control.
  

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law, including applicable consumer rights.

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15. FORCE MAJEURE

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters;
  
• Floods;
  
• Fires;
  
• Epidemics or pandemics;
  
• Government restrictions;
  
• Strikes;
  
• Transportation disruptions;
  
• Internet or telecommunications failures;
  
• War or civil unrest; or
  
• Other events beyond our reasonable control.
  

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16. PRIVACY

Your use of our website is also subject to our Privacy Policy, which explains how we collect and handle personal information.

Privacy Policy: https://butterbloom.online/policies/privacy-policy

We recommend ensuring that your Privacy Policy accurately reflects the payment, analytics, marketing, shipping, and other services actually used by your store.

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17. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our business, services, website, or applicable legal requirements.

The updated version will be posted on this page with a revised “08 september 2026.

Your continued use of our website after the updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

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18. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights and applicable law, disputes arising out of or relating to these Terms or your use of our website shall be subject to the jurisdiction of the courts located in:

[Patna, Bihar, India]

Nothing in this clause is intended to prevent a consumer from exercising any mandatory rights or remedies available under applicable Indian consumer-protection law.

India's Department of Consumer Affairs publishes the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, including subsequent materials, so your store's final terms should be consistent with those requirements.

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19. CONTACT INFORMATION

If you have questions regarding these Terms, orders, products, or our services, please contact us:

ButterBloom
Email: vjayasargam@gmail.com
Phone: 7858910516
Business Address: WUKUSY
Website: https://butterbloom.online/,

Customer Support

Customer Support Email: vjayasargam@gmail.com
Support Hours: 24/7
Response Time: Within 1 to 4 business days